Complaints handling at KNAP Institute
We always take the utmost care in our treatments. Despite our attention and effort, you may not be satisfied. You can then file a complaint. You can count on us to always take your complaint seriously and that we will do everything to find a solution together. Your complaint also helps us to improve our services.
What do you have to do?
Always discuss your complaint with us first.
If you have a complaint, we would like to know as soon as possible, perhaps there is a misunderstanding that can easily be resolved. You can raise your complaint with the owners Annebeth Kroeskop or Lindsay van der Looij.
Your complaint can be made by telephone, but also by email:
firstname.lastname@example.org. We kindly ask you to describe your complaint as precisely as possible and to indicate which treatment (s), practitioner (s) and what date (s) it relates to. We will contact you as soon as possible and will do our utmost to resolve your complaint satisfactorily.
We strive to handle your complaint within four weeks and finalize it.
Complaint via the complaints committee
Is it not possible to reach an agreement with us? Then you can turn to the complaints committee of the professional association for cosmetic doctors: the NVCG. You can contact the ANBOS with complaints about skin therapy.
Both complaints committees are independent and will treat your complaint with the utmost care. More information can be found on the website of the NVCG: www.nvcg.nl and on the website of the ANBOS: http://www.anbos.nl/pages/40/Consument/Geschillencommissie.html
Complaint via national health care center
If you prefer, you can also contact the National Healthcare Center. You can find more information on the website: https://www.landelijkmeldpuntzorg.nl